OpenAI has introduced Presence, a new enterprise product designed to help organizations deploy and manage trusted AI agents across customer support and internal business workflows.
The platform combines AI models with company policies, permissions, guardrails, simulations, evaluation tools, and human escalation paths to enable reliable production deployments. Presence supports voice and chat experiences for use cases such as customer service, IT help desks, procurement, HR, and insurance claims.
OpenAI says the platform continuously improves through production feedback and a Codex-powered optimization process. Presence is available through a limited general availability program led by OpenAI Forward Deployed Engineers and select partners.
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