Facing challenges with slow responses, high costs, and support overload from rising transaction volumes, Miden needed a scalable solution. GoML developed an AI chatbot using AWS Bedrock and Claude, integrating securely with Miden's financial systems through Lambda and API Gateway.
The solution provides real-time access to account data, transaction history, and virtual card services with role-based authentication. Results include 58% reduction in support workload, 91% faster financial data retrieval, and 3x increase in query handling capacity, enabling seamless scalability.
