GoML partnered with TensorIoT to create a proof-of-concept generative AI chatbot for Durabuilt Windows & Doors to solve slow, unscalable customer support and efficiency issues.
The solution uses Amazon Bedrock LLMs, embeddings, OpenSearch vector indexing, and semantic retrieval to deliver fast, contextually relevant responses tailored to customer queries. Results include a 60% reduction in support response time, 45% faster personalized replies, and a 35% cut in support-related costs.
The architecture stores text data in Amazon S3, indexes it for quick retrieval, and generates responses with a retrieval-augmented GenAI model, improving operational efficiency and customer satisfaction.
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