GoML developed an AI-powered workforce scheduling software for AC Security to automate complex dispatch operations and improve efficiency.
The system uses agentic AI to process client requests, apply business rules, and assign staff based on real-time data such as availability, location, and skills. It integrates with existing systems and enables multi-channel communication through chat and email. As a result, over 80% of dispatch requests are handled automatically, response times reduced by 50%, and staff utilization improved by 40%.
The solution also establishes a data foundation for continuous optimization, helping AC Security scale operations with faster and more reliable service delivery.
